Within a few hours
A call from a local number
Someone from the office rings to understand what you need — and if it is a repair, to work out whether it is something you can check yourself before we charge you to drive out.
Contact
Talk to our Houston office. A person picks up.
Someone who knows the jobs, the crews and this week’s schedule, and can tell you there and then whether we can help. Mon–Fri 7:30 to 5:00, and the on-call technician after hours.
If the power is out right now, call — do not use the form.
Say “emergency” when you ring. Technicians are on a 24/7 rotation, 365 days. A form is read the same business day, which is not fast enough when you have no power.
The details
Where we are, and why it matters in August.
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Office — 8409A Mosley Rd, Houston, TX 77075
South side of Houston, near Beltway 8 — which is why we reach the south and south-east suburbs quickly after a storm, when everyone is calling at once.
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Hours — Monday to Friday, 7:30 a.m. to 5:00 p.m.
Outside those hours the on-call technician picks up emergencies. Not a voicemail box that gets checked on Monday.
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Licence — TECL #31315
Our own electrical licence, which means the wiring is not subcontracted. Ask any contractor for theirs before they quote you.
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Certified — Generac and Kohler
Factory-certified on both, including warranty work. Most dealers can only do that for one, which is why they only ever recommend one.
Not sure whether you are inside our service area? Call and ask. We would rather tell you now than take your details and go quiet.
Tell us what you need.
Three short steps, then a person calls you back. Same business day, from a Houston number.
What happens next
No mystery, and no three-week silence.
The most common complaint about this trade is not price. It is that people send an enquiry and never hear anything. Here is exactly what happens instead.
Usually within days
A site visit
For an install, a load calculation from your actual panel plus the distances to the meter and the pad. For a repair, a diagnostic with the fee quoted before we open anything.
At or just after the visit
A written, itemised price
One number you can hold us to, broken down line by line — equipment, pad, gas, electrical, permit and startup. Not a range that moves after you have signed.
Where we work
Greater Houston, five counties.
Harris, Fort Bend, Brazoria, Galveston and Montgomery. Our service radius is what makes the response time real — well outside it we would be selling you a promise we cannot hold in a storm.
Houston
Pearland
Sugar Land
Katy
The Woodlands
Cypress
League City
Friendswood
Missouri City
Richmond
Baytown
Galveston
Alvin
Manvel
Spring
Deer Park
La Porte
Pasadena
Bellaire
West University
Not sure whether you are inside it? Call (281) 997-9110 and ask. We would rather tell you now than take your details and go quiet.