01
Is the breaker on?
The generator’s own main breaker and the utility breaker feeding the transfer switch. A unit that has been serviced or worked around recently is the usual case here.
Repair and diagnostics
Generator repair in Houston — including units we didn’t install.
A fault code, a unit that cranks and won’t start, a failed weekly exercise. Bring us the machine whoever put it in, and we’ll read it, tell you what it is, and tell you whether it’s worth repairing.
Before you call
Three things worth checking yourself.
Not to talk you out of a service call — to make it a shorter one. Most no-starts come back to fuel, battery or a breaker, and knowing which before we arrive saves you diagnostic time.
02
Is the switch in AUTO?
A controller left in OFF or MANUAL after a service visit or a manual exercise will not start on an outage and will not tell you why until you look at it.
03
What does the display say?
Write down the exact code or message. On a Generac an overcrank code points at fuel, battery or gas pressure long before it points at the engine.
Stop there. Do not open the enclosure, do not work on the gas connection, and do not attempt anything on the transfer switch or the panel. Those are line-voltage and fuel systems, and they are the reason this is licensed work.
What we see most
The faults that account for most call-outs.
Cranks but will not start
Fuel or gas pressure first, then battery under load. An inadequate gas supply often only shows itself when the machine is asked to run, not on a self-test.
Starts, then shuts down
Commonly gas pressure or a failing battery that still passes the weekly test. Occasionally the transfer arrangement dropping the load back.
Will not crank at all
Battery, charger or the controller. A battery can read fine on a voltmeter and still fail to crank — it needs testing under load.
“Inspect battery” warning
Almost always the battery, occasionally the charger. Worth acting on before an outage rather than after.
Runs but will not take load
The transfer switch or the transfer arrangement itself. The engine side can be perfect while the building never actually gets power.
Ran for days, now faulty
Extended run hours put the machine well outside its normal service interval. Oil, filters and coolant, then a full inspection.
A controller code narrows this considerably. If there is one on the display, read it to us on the phone.
Storm season
If you are out of power and the generator is down.
Same day where we can, next day guaranteed. That is the promise, and it is deliberately a narrow one — it applies when you have no power and your set will not carry it, which is the situation that actually cannot wait.
Drive time is the constraint on everybody in the week after a named storm. We dispatch from Mosley Road in Houston near BW8, not from out of state.
On a maintenance plan
Plan customers are worked in a timely manner, subject to weather and delays outside our control — and they are ahead of everyone without a plan in the queue.
In a normal week that difference is invisible. In the week after a storm it is the entire thing.
See maintenance plansHow a service call runs
Diagnose, quote, then repair — in that order.
We read the controller, test the battery under load, check fuel and gas pressure, and exercise the transfer arrangement. You get told what it is and what it costs before anything is replaced.
If the machine is past economic repair, we say so. A service plan sold onto a unit that will not make the next season is worth nothing to either of us.
Will you work on a unit you didn’t install?
Yes, and a large share of our service work is exactly that — including units from installers who have gone quiet or gone out of business.
Do you handle warranty claims?
On Generac and Kohler, yes. We are factory-certified for both, we do the work and we file the claim ourselves.
Can you come out at night?
There is 24/7 emergency dispatch with an on-call technician after hours. During a regional outage the queue is real and we will tell you honestly where you are in it.
What if it isn’t worth repairing?
We tell you. You get the cost of the repair against the cost of replacement, and we will price a replacement without pressure to take it.
Do you carry parts?
Common service parts, yes. Model-specific components are ordered, and we will tell you the lead time rather than guess at it.
After the repair
Most breakdowns were a missed service visit first.
Flat batteries, old oil, a filter nobody changed. The weekly exercise cycle proves the engine starts — it does not prove the machine will carry the house for four days. Hurricane season runs June to November, and the queue fills the moment a system enters the Gulf.
Maintenance plans
★★★★★
Hurricane Beryl
“During Hurricane Beryl, I stayed with my grandma who had a generator installed by Generator Industries… our power was out for a week. She was the only one who had power in our family and the generator worked phenomenally! … the lights went out for maybe 10 seconds before the generator kicked on.”
Samantha Walding-Hart · Google review
Read us the code and we’ll tell you what we’re dealing with.
Mon–Fri 7:30 to 5:00 from our Houston office, and the on-call tech after hours.